Customer Contacts

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Business Groups

  • Agricultural Products Team Contact List
    National Customer Service Center Contact Numbers:
    Phone: 800-272-8777
    Fax: 800-633-2560

  • Automotive Team Contact List
    National Customer Service Center Contact Numbers:
    Phone: 800-255-4915
    Fax: 800-433-8003

  • Chemicals Team Contact List
    National Customer Service Center Contact Numbers:
    Phone: 800-272-8777
    Fax: 800-992-3340

  • Coal Team Contact List

  • Northern/Eastern Utility Team: 800-477-2798
    Fax: 402-997-3450
  • Central/Southern Utility Team: 800-443-4319
    Fax: 402-997-3451
  • CO/UT & Western Utility Team: 402-636-7152 or 402-636-7502
    Fax: 402-943-4023
  • Intermodal Team Contact List
    National Customer Service Center Contact Numbers:
    Phone:  800-877-5123
    Fax:  800-228-9615

  • Intermodal Sales: 800-848-5321
  • Intermodal Tracing: 800-877-5123 (Automated Voice Response)
  • Intermodal Facility Offices: Select the facility from the Intermodal Facilities Maps to view its contact information. 
  • Mexico Markets Contact List
    International Customer Service Center Contact Numbers:
    Phone from U.S.:  800-877-0531
    Fax from U.S.:  800-877-0533 
    Phone from Mexico:  800-520-1771
    Fax from Mexico:  800-520-1772

Accounting and eBusiness

  • Customer Accounting - Freight Billing
Account on the Web (AOW)/Invoice/Payment/Dispute Info877-712-4687
Freight Invoice Dispute800-925-6396
Customer Overcharge ClaimsFax : 402-501-2273 or
email: ocpatronclaim@up.com
EDI Freight Bill/Payment Information877-712-4687,
Ask for EDI Support
ACH Credit Payment Information402-544-7887
Credit Applications/
Information and Letters of Credit
402-544-3039
  • eBusiness Support Team

For questions regarding:

  • UP's Customer Section
  • EDI mainframe to mainframe
  • Automated voice applications
  • Rail equipment tracking
  • Electronic bill of lading

Contact:

  • Main Number: 800-872-1045
    Staffing Monday-Friday, 7:00 a.m. to 8:00 p.m. CT
    Saturday, 8:00 a.m. to 3:00 p.m., CT
  • After-hours support via pager:  800-872-1045

Miscellaneous Customer Contacts