Union Pacific

Learn More.
Report Emergencies
Contact UP Police:
1-888-877-7267

Customer Contacts

New to Union Pacific Railroad? Learn more about our shipment solutions and Request a Price.

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Business Groups

  • Intermodal Team Contact List
    National Customer Service Center Contact Numbers:
    Phone:  800-877-5123
    Fax:  800-228-9615

  • Intermodal Sales: 800-848-5321
  • Intermodal Tracing: 800-877-5123 (Automated Voice Response)
  • Intermodal Facility Offices: Select the facility from the Intermodal Facilities Maps to view its contact information. 

  • Mexico Markets Contact List
    International Customer Service Center Contact Numbers:
    Phone from U.S.:  800-877-0531
    Fax from U.S.:  800-877-0533 
    Phone from Mexico:  800-520-1771
    Fax from Mexico:  800-520-1772

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Accounting and eBusiness

  • Customer Accounting - Freight Billing
Account on the Web (AOW)/Invoice/Payment/Dispute Info877-712-4687
Freight Invoice Dispute800-925-6396
Customer Overcharge ClaimsFax : 402-501-2273 or
email: ocpatronclaim@up.com
EDI Freight Bill/Payment Information877-712-4687,
Ask for EDI Support
ACH Credit Payment Information402-544-7887
Credit Applications/
Information and Letters of Credit		402-544-3039
  • eBusiness Support Team

For questions regarding:

  • UP's Customer Section
  • EDI mainframe to mainframe
  • (ANSI 404s, 423s, 440s)
  • Automated voice applications
  • (rail car order-in, release, bill of lading, trace and pick-up numbers)
  • Rail equipment tracking
  • (CLMs and 322s)
  • Electronic bill of lading

Contact:

  • Main Number: 800-872-1045
    Staffing Monday-Friday, 7:00 a.m. to 8:00 p.m. CT
    Saturday, 8:00 a.m. to 3:00 p.m., CT
  • After-hours support via pager:  800-872-1045
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Miscellaneous Customer Contacts

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