Customer Contacts

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Business Groups

Agricultural Products Team Contact List

  • Phone: 800-272-8777
  • Fax: 800-633-2560

Automotive Team Contact List

  • Phone: 800-272-8777
  • Fax: 800-633-2560

Chemicals Team Contact List

  • Phone: 800-272-8777
  • Fax: 800-992-3340

Coal Team Contact List

Northern/Eastern Utility Team: 800-477-2798

Central/Southern Utility Team: 800-443-4319

CO/UT & Western Utility Team: 402-636-7152 or 402-636-7500

Industrial Products Contact List

  • Phone: 800-272-8777
  • Fax: 800-633-2565

Intermodal Team Contact List
National Customer Service Center Contact Numbers

  • Phone: 800-877-5123
  • Fax: 800-228-9615

Intermodal Sales: 800-848-5321

Intermodal Tracing Automated Voice Response: 800-877-5123

Intermodal Facility Offices:

Mexico Markets Contact List

  • Phone from U.S.: 800-877-0531
  • Fax from U.S.: 800-877-0533
  • Phone from Mexico: 800-520-1771
  • Fax from Mexico: 800-520-1772

Accounting & Freight Billing

Account on the Web/Invoice/Payment/Dispute: 877-712-4687

ACH Credit Payment: 402-544-7887

Credit Applications/Letters of Credit

Customer Overcharge Claims

EDI Freight Bill/Payment: 877-712-4687 (ask for EDI Support)

Freight Invoice Dispute: 800-925-6396

eBusiness Call Center

For questions regarding:

  • MyUPRR web applications (Plan, Ship, Trace, Pay)
  • MyUPRR app for Apple Store and Google Play
  • Automated Voice Applications (Equipment Trace and Rail Car Order-In)
  • Equipment Tracking (CLM's and Intermodal 322's)
  • B2B - EDI (Electronic Rail Bill Messaging)

Please contact:

  • Phone: 800-872-1045
  • Staffing: Monday-Friday 7:00 a.m. to 7:00 p.m. CT, Saturday 8:00 a.m. to 3:00 p.m. CT
  • After hours, weekends and holidays: Leave message at 800-872-1045 for a return call. 

Miscellaneous Contacts