Response Management Communication Center (RMCC)

Who To Call

To Report Emergencies, contact UP Police at 1-888-877-7267.
Hearing or speech impaired using TTY equipment, dial 7-1-1 to access Telecommunications Relay Services.

Calling to Report Emergencies/Contact UP Police from Mexico?

Mexico has its own series of 800 numbers, so to make dialing U.S. numbers possible from a Mexico land line or Mexico-based cell carrier, you will need to replace the 800 prefix with the prefix shown below:

  • 888 numbers Dial 001-881-then the number. To call RMCC from Mexico change the number from 1-888-877-7267 to 00-1-881-877-7267.
    The number no longer will be toll-free, but it will connect.
  • An alternative is to dial RMCC direct: 00-1-402-544-7622

Other prefix changes are as follows:

  • 800 numbers Dial 001-880-then the number
    866 numbers Dial 001-883-then the number
  • 877 numbers Dial 001-882-then the number

Reporting Unusual or Suspicious Occurrences

Please call 1-888-UPRRCOP (877-7267) to report any of the following:

  • Hazardous materials releases
  • Personal injuries
  • Criminal activities
  • Illegal dumping
  • Vehicles stuck / stalled on the tracks, or other track obstructions
  • Other environmental issues, such as:
    • Petroleum Spills
    • Idling locomotives
    • Engines with excessive smoke

Reporting Rough or Damaged Grade Crossings

  • To report emergency grade crossing blockages or damage, please call 1-800-848-8715.
  • To report rough crossings, or crossings blocked or obscured by vegetation (non-emergency situations only):
    • within the state of California, please call (916) 789-6114
    • for all other states, please call(888) 877-7267.

Feedback

To commend or complain about service provided by a special agent or by an RMCC communication specialist, please call our 24-hour, toll-free number at 888-877-7267, and request to speak with a supervisor.

Comments of this nature also can be sent to:

Union Pacific Railroad Police
1400 Douglas Street
Mail Stop 1040
Omaha, NE 68179