Announcement Number: IM2013-70
Categories: Domestic Mexico,Domestic Miscellaneous,Premium,Streamline Door to Door
Posted Date: February 1, 2013
Dear Intermodal Customer,
On, Monday, February 11, 2013 the KCSM is implementing system upgrades that will impact how empty EMP and UMAX containers are terminated and reserved in Mexico. Below are detailed instructions outlining the changes to the empty termination process and the empty reservation process. Please review and plan accordingly to ensure you are prepared for the upcoming changes.
Empty Termination Process:
Effective February 11, 2013, the KCSM will require a valid waybill on ALL empty containers before being allowed to ingate at the ramp. If you wish to ingate an empty at a KCSM terminal in Mexico, please advise Pacer Stacktrain via email of the empty container(s) and corresponding ramp(s) you are returning the empty (empties). Pacer will create a waybill for each empty container, allowing that container to ingate. All requests should be submitted at least 60 minutes prior to ingate. Pacer Stacktrain's email address for empty billing is firstname.lastname@example.org.
Please note that there will be no charge for returning an empty to the ramp.
Should you experience any difficulty ingating an empty container after allowing 60 minutes from sending the email, please contact Pacer at:
From USA: 1 (956)724-9716 or 1 (866)724-9716
From Mexico: 001 956 724-9716 or 001 866 724-9716
Empty Reservation Process:
Effective Monday, February 11, 2013, all empty EMP and UMAX containers will require a container specific pickup number in order to outgate a container from a KCSM terminal. Customers will be required to reserve empty containers via the Rez-1 ChannelSpeed system. Rez-1 will assign a container # and a pick up # to every granted reservation. Customers will be required to pull the exact container that has been assigned to them and provide the gate personnel the specific pickup # associated with that container in order to outgate successfully. Pick up # and equipment # will not be valid upon expiration or cancellation of the granted reservation. The new empty requirement only applies to KCSM terminals (Salinas Victoria, Interpuerto, and Puerta Mexico).
If upon arrival at the terminal the container assigned to you is bad ordered, Rez-1 will assign you a new pick up # and container #. Rez 1 can be reached at 1 (781)263-0200 Option #1 or at email@example.com Monday - Friday 7:00am EST to 9:30pm EST and Saturday and Sunday, 8:00am EST to 1:00pm EST.. If the container assigned to you has a roadability issue it can be taken to the shop for repair.
Intermodal Business Team