Delivering Value to Our Customers

We deliver value to our customers by offering comprehensive freight transportation solutions that also take advantage of freight rail’s environmental benefits. We can handle nearly every type of freight need, whether or not a facility is located near rail.

Customer Service

Our customers appreciate our innovative processes, employee responsiveness, problem-solving skills and strong rail network. To measure the value Union Pacific provides to customers, we send a 35-question survey to more than 100 customers each month. Key performance indicators include on-time delivery, service consistency, pricing, total transit time, problem resolution and information accuracy.

Focusing on customer value is critical to improving our customer satisfaction results, which were at an all-time best in 2012.

Customer Satisfaction