Being Prepared for Service Follow-up from Kenny Rocker, EVP, Marketing & Sales
Announcement Number: CN2019-6
Categories: General Announcements
Posted Date: March 1, 2019
To Our Customers,
In November 2018, we first outlined best practices for our customers to follow to be prepared for rail service. When a rail car is unable to be pulled or spotted at an industry, our ability to provide reliable train service can be impacted.
We are asking all of our customers for their assistance in adhering to the following guidelines prior to the arrival of our train crews:
- Rail cars should be waybilled or released prior to our arrival (we are unable to pull cars without proper waybill instructions).
- All waybilled or released rail cars are in a location/position for Union Pacific to access (all rail cars are located on pull tracks where applicable).
- All waybilled or released rail cars are completely loaded or unloaded prior to our arrival.
- Gates and secure structures are opened/unlocked.
- Safety flags (for example, blue flags) are taken down.
- Rail cars are not connected to buildings, loading docks or other structures (dock plates, hoses, loading/unloading apparatuses are removed).
- Track structure is in working order with no debris blocking movement.
By ensuring your facility is prepared for service, you will help Union Pacific improve cycle times and provide more reliable train service. Being prepared for service may also reduce the likelihood of incurring accessorial charges associated with our Not Prepared for Service tariff.
We encourage all of our customers to review our Be Prepared for Service material for additional information. Customers can also access our Manage Notifications dashboard (user ID and password required) and subscribe to receive an email notification when we are unable to provide service based on the guidelines above (simply check the "Not Prepared for Service" notification box).
Thank you for your support of our goal to create a safer, more reliable and efficient rail network. By working mutually together, we can provide consistent first and last mile service.
If you have any questions regarding being prepared for service, please contact your sales representative.
Sincerely,
Kenny Rocker
Executive Vice President, Marketing & Sales