Harriman Dispatching Center Contacts

Union Pacific's Coal Operations department has three functional areas. These teams are staffed 24x7 to satisfy your coal transportation needs and include directors and managers.

  • Telephone calls will be answered by South desk for third shift coverage (1700 to 0530), this only applies to CO/UT - Western Utility.
  • Individual coal desk managers will rotate shifts and occasionally move to different desks. To ensure your emails are promptly seen, please use HDCCoal@up.com to reach all managers at one time. Additionally, please copy CoalUnitTrainSolutions@up.com and your UP sales representative on your correspondence in order to increase our responsiveness to your inquiry.

Coal Utility Team - 24 hrs.

  • Steve Matlock

    Phone: 800-877-0253, Option 4

  • Brendan Austin

    Phone: 800-877-0253, Option 4

  • Jeff Olson

    Phone: 800-877-0253, Option 4

Colorado/Utah & Western Coal Utility Team

  • Jeff Olson

    Phone: 800-877-0253, Option 5

Director of Coal Operations

  • Rick Helfrich

    Phone: 402-636-7560