Over, Short or Damage (OS&D) Claims

OSD Claim Procedures

In the event that material is received that is damaged, or the quantity is either over or short of the quantity designated on the purchase order, the purchasing representative will notify the Supplier in writing of the discrepancy. In the case of damage, a copy of the damage inspection report will be included. When the notification of a discrepancy is received, the Supplier should respond according to the instructions in the letter. A replacement shipment should not be made.

If the supplier does not respond within 60 days of the initial notification, Union Pacific will deduct the value of the claim from the Supplier's next remittance.


It is the Supply Department's responsibility to notify the Supplier of any over, short or damage discrepancies in a shipment to UPRR.

It is the Supplier's responsibility to respond within 60 days, according to the instructions given in the notification letter.