MyUPRR Application FAQs

How do I download the MyUPRR app to a mobile device?

Users can utilize the direct links below or you can search the Apple App Store or Google Play Store for "MyUPRR."

Do I have to purchase the MyUPRR app?

No, the MyUPRR app is a free download.

Is my mobile device supported?

The MyUPRR app is supported on the following platforms:

  • iOS - Compatible with iPhone, iPad and iPod Touch. Requires iOS 6.0 or later. This app is optimized for iPhone 5, iPhone 6, and iPhone 6 Plus.
  • Android - requires Android 4 or later.

What features does the MyUPRR app have?

The MyUPRR app allows users to trace equipment; create, view or respond to a service issue and receive notifications (e.g., Constructive Placement, Bad Order) directly to a mobile device.

Only current Union Pacific customers with a MyUPRR User ID and password will have access to use the MyUPRR app. If you need to request access or reset your password, contact the Union Pacific eBusiness Team at 800-872-1045.

How do I sign up to receive notifications on a mobile device?

To receive shipment notifications via the app, the user must first subscribe to one, or more, of 21 available notification types through MyUPRR (secure customer website). To access the subscription page, log on to MyUPRR and select Trace >> My Notifications >> Create a New Notification. From the drop down menu, the user selects notification types to receive. Options exist to filter notifications based on party to the bill and firm. Users may elect to receive notifications via email, mobile device or both.

How can I manage or stop the notifications I receive on my mobile device?

Once subscribed to a notification, users may turn on/off the receipt of the mobile notifications from the Settings page on the app.

What if I have a question about the MyUPRR app?

Please contact the Union Pacific eBusiness Team at 800-872-1045.

Will you have a MyUPRR app for BlackBerry and Window’s Mobile phones?

We do not have native apps for BlackBerry or Windows mobile devices. If you have these devices, you can access your user account via your device's Web browser.