Process to Report Shipment Damage or File a Shipment Claim
Approximately 99.8% of our shipments are delivered damage-free. In the unlikely event damage or loss occurs, timely notification to our shipment claims team will allow us to efficiently address your situation. Please select the best option below to get started.
Report Shipment Damage
If your company has not obtained the necessary documents required to file a shipment freight claim but would like to notify Union Pacific that you intend to file one, please submit an online damage notice. This will allow time for your company to collect the necessary documents before filing the actual shipment freight claim.
- Fill out an online Shipment Damage Notice (user ID and password required).
- In this step, you can request rejection approval for damage/loss; change waybill to mitigation site — we can also provide guidance for first-time or unique damage/loss events.
File a Shipment Claim
- Fill out an online Shipment Freight Claim (user ID and password required). Within MyUPRR.com, select Ship > Freight Claim.
Need to Sign-Up?
If you don't already have a MyUPRR.com user ID, please register now.
If you encounter a problem submitting a damage notice or freight claim, please send an email to our Technical Support team.
Shipment Damage Contacts
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Shipment Damage Team
111 South Magnolia Street, Room 301
Palestine, TX 75801 -
Jim Billner
Director, Claims Services, Field Services
Phone: 903-731-7791
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Automotive
Cherramiee Peterson
Manager, Claims Resolution
Phone: 903-731-7740
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Bulk Products, Perishable, Industrial and Intermodal
LaTisha Adams
Manager, Claims Resolution
Phone: 402-544-6309