Claims Resolution Group

Approximately 99.8% of our shipments are delivered damage-free. In the unlikely event damage does occur, timely notification to our freight claims team will allow us to efficiently address your situation. If you encounter damage, please follow one of the following steps:

  • Fill out an online Damage Notice (user ID and password required)
    *This process is an initial notification to Union Pacific of potential damage as you continue to gather the relevant information to fully complete the online freight claim form.
  • Fill out an online Freight Claim (user ID and password required)
    *We will no longer accept a Freight Claim Form submitted via fax or email.
  • If you encounter a problem submitting a damage notice or freight claim, please send an email to UPRR_FCS_SUPPORT@up.com.

Claims Resolution

  • Claims Resolution

    111 South Magnolia Street, Room 301
    Palestine, TX 75801

    Phone: 800-521-3253

    Fax: 800-527-3036

  • Jim Billner

    Director, Claims Services

    Phone: 903-731-7791

  • Automotive

    Cherramiee Peterson

    Manager, Claims Resolution

    Phone: 903-731-7740

  • Agricultural Products, Chemicals, Coal, Industrial Products and Intermodal

    Nicole Perry

    Manager, Claims Resolution

    Phone: 903-731-7784

Property Damage

  • National Risk Management Service Center

    Phone: 1-877-877-2567, opt 1

Private Rail Car Damage