Shipment Quality Commodity Claims Team

 The Commodity Claims Team performs a variety of services to efficiently address damage and loss commodity claims, such as: 

  • Provide commodity mitigation guidance and support.
  • Notify customers when commodity loading/securement safety risks are identified and provide recommended Union Pacific approved contractors (contractors are cleared to perform rework, load adjustments and other services on Union Pacific property).
  • Online acknowledgement of Notice of Intent to file.
  • Investigate and resolve commodity freight damage and loss claims.
  • Online commodity claims resolution.
  • Tech support for convenient self-service online claims filing.

Commodity Damage Team

For mitigation guidance and support, please submit an online Damage Notice. This notice queues to a worklist that is reviewed daily with a response time of 1-2 business days.

  • Office hours: Monday-Friday, 7:30 a.m. – 4:30 p.m. CT
  • After Hours, please contact the Customer Care and Support Center: 800-272-8777
  • For claims correspondence, please access the online Commodity Freight Claim within (user ID and password required). Additionally, claim status notifications are conveniently delivered to the claim submitter via email as claims are updated. 
  • Commodity Claims Services

    111 South Magnolia Street, Room 301
    Palestine, TX 75801

  • ARMN Reefers (Perishable)

  • Bulk & Industrial Products

  • Intermodal

  • Jim Billner

    Director Claims & Prevention

    Phone: 903-731-7791

  • Automotive

    Nicole Perry

    Manager, Claims Resolution

    Phone: 469-262-7074

  • Bulk Products, Perishable, Industrial and Intermodal

    LaTisha Adams

    Manager, Claims Resolution

    Phone: 402-544-6309