Claims Resolution Group

We remain committed to delivering your freight damage-free. However, if damage does occur, our Claims Resolution Group in Palestine, Texas, will resolve freight claims as quickly and fairly as possible. For those customers who have the capability, we've made our entire process more efficient and easier by utilizing the fastest and most responsive technologies available, such as Electronic Data Interchange (EDI).

Automotive Claims: Send email
All Other Cargo Claims: Send email

Claims Resolution

  • Claims Resolution

    111 South Magnolia Street, Room 301
    Palestine, TX 75801

    Phone: 800-521-3253

    Fax: 800-527-3036

  • Jim Billner

    Director, Claims Services

    Phone: 903-731-7791

  • Automotive

    Cherramiee Peterson

    Manager, Claims Resolution

    Phone: 903-731-7740

  • Intermodal

    Harry Chambers

    Manager, Claims Resolution

    Phone: 903-731-7885

  • Agricultural Products, Chemicals, Coal and Industrial Products

    Nicole Perry

    Manager, Claims Resolution

    Phone: 903-731-7784

Property Damage

  • National Risk Management Service Center

    Phone: 1-877-877-2567, opt 1

Private Rail Car Claims

  • Brent Lichty

    Sr. Shipment Quality Engineer

    Phone: 402-544-6531