Guidelines for Reporting Shipment, Rail Car or Property Damage
Process to Report Claims
- Process to report commodity damage or file a shipment claim, learn more now.
- For billing claims or disputes including, but not limited to overage claims and freight bill claims, learn more.
Shipment/Product Loss & Damage
- Example Scenario
Example 1: Car arrives with visible damage to product.
Example 2: Incident related lading damage while en-route, such as a derailment.
Example 3: Inadvertent use of a customer’s privately-owned / leased rail car (monthly lease reimbursement). - Department Oversight: Shipment Quality Commodity Freight Claims
- Process to Follow
- Guidelines: See applicable contract or tariff; AAR Damage Prevention & Freight Claims Rules.
Private Equipment Damage
- Example Scenario #1
Physical damage to rail cars in association to unfair usage. - Department Oversight: Mechanical
- Process to Follow
Rail Car lessee should report rail car damage to the car mark owner at FindUs.Rail.
Intermodal container owner should submit damage claims via the IEM System. A user ID is required, please submit the form request now to gain access. - Guidelines: AAR Interchange Rules; Rule 95/95b.
- Example Scenario #2
Irreparable damage to intermodal container in association to unfair usage. - Department Oversight: Mechanical
- Process to Follow
Rail car lessee should report rail car damage to the car mark owner at FindUs.Rail.
Intermodal container owner should submit summary email to: DVEquipment@up.com
Private Property Damage
- Example Scenario
Example 1: Union Pacific crew pushes a car through a bumper or fence causing damage.
Example 2: Derailment (due to train handling) in a customer facility causing track or other damage. - Department Oversight: Risk Management
- Process to Follow
Customer calls Risk Management Property Damage Team at 877-877-2567, Option 1 to start the claims process. - Guidelines: Investigation of facts and contracts to determine liability.