Customer Contacts
Just Getting Started with Rail?
New to Union Pacific Railroad? Learn more about our shipment solutions and Request a Price.
Connect with Customer Care & Support
Carload (Bulk & Industrial) 800-272-8777 | Premium (Domestic, International Intermodal & Automotive) 800-877-5123 |
Unit Train 800-877-0253 | International Customer Care & Support (Mexico Intermodal) 800-877-0531 |
Dimensional Shipments 800-544-0541 | Diversions & Embargoes 800-243-0890 |
Connect with eBusiness for Online MyUPRR.com Support
General Waybill Support
24-Hour Support
- 800-272-8777
- Create a case (user ID and password required) for assistance.
Waybill Errors, Waybill Patterns, User ID Assistance, Website Training & Support
Monday – Friday 7:00 am - 7:00 pm CT
- 800-872-1045
- Create a case (user ID and password required) for assistance.
Connect with Your Sales Representative for Price & Contract Assistance
- Bulk Team Contact List
- Industrial Team Contact List
- Premium Automotive Team Contact List
- Premium Intermodal Team Contact List
- Mexico Markets Contact List
Phone from U.S.: 800-877-0531
Fax from U.S.: 800-877-0533
Phone from Mexico: 800-520-1771
Fax from Mexico: 800-520-1772
Connect with Accounting & Freight Billing for Payment Assistance
Account on the Web/Invoice/Payment/Dispute
877-712-4687
ACH Credit Payment
402-544-7887
Credit Applications/Letters of Credit
Email: creditgroup@up.com
Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.
EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)