Customer Contacts

New to Rail?

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Customer Care & Support

Carload (Bulk & Industrial)

Premium (Domestic, International Intermodal & Automotive)

Unit Train

International Customer Care & Support (Mexico Intermodal)

Dimensional Shipments

Diversions & Embargoes

Waybill Assistance/Bill of Lading, User ID & Web Application Support

General Waybill Support
24-Hour Support

  • 800-272-8777
  • Create a case (user ID and password required) for assistance. 

Waybill Errors, Waybill Patterns, User ID Assistance, Website Training & Support
Monday – Friday 7 am - 7 pm CT

  • 800-872-1045
  • Create a case (user ID and password required) for assistance.

Marketing & Sales

  • Mexico Markets Contact List
    Phone from U.S.: 800-877-0531
    Fax from U.S.: 800-877-0533
    Phone from Mexico: 800-520-1771
    Fax from Mexico: 800-520-1772

Accounting & Freight Billing

Account on the Web/Invoice/Payment/Dispute

ACH Credit Payment

Credit Applications/Letters of Credit

Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.

EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)

Miscellaneous Contacts