Customer Contacts
New to Rail?
New to Union Pacific Railroad? Learn more about our shipment solutions and Request a Price.
Customer Care & Support
Carload (Bulk & Industrial)
800-272-8777
Premium (Domestic, International Intermodal & Automotive)
800-877-5123
Unit Train
800-877-0253
International Customer Care & Support (Mexico Intermodal)
800-877-0531
Dimensional Shipments
800-544-0541
Diversions & Embargoes
800-243-0890
Waybill Assistance/Bill of Lading, User ID & Web Application Support
General Waybill Support
24-Hour Support
- 800-272-8777
- Create a case (user ID and password required) for assistance.
Waybill Errors, Waybill Patterns, User ID Assistance, Website Training & Support
Monday – Friday 7 am - 7 pm CT
- 800-872-1045
- Create a case (user ID and password required) for assistance.
Marketing & Sales
- Mexico Markets Contact List
Phone from U.S.: 800-877-0531
Fax from U.S.: 800-877-0533
Phone from Mexico: 800-520-1771
Fax from Mexico: 800-520-1772
Accounting & Freight Billing
Account on the Web/Invoice/Payment/Dispute
877-712-4687
ACH Credit Payment
402-544-7887
Credit Applications/Letters of Credit
Email: creditgroup@up.com
Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.
EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)