Customer Contacts

New to Union Pacific Railroad? Learn more about our shipment solutions and Request a Price.

National Customer Service Center

Agricultural Products, Automotive, Chemicals and Industrial Products Teams
800-272-8777

Coal Team
Northern/Eastern Utility Team: 800-477-2798
Central/Southern Utility Team: 800-443-4319
CO/UT & Western Utility Team: 402-636-7152 or 402-636-7500

Intermodal Team
800-877-5123

Intermodal Tracing Automated Voice Response
800-877-5123

Intermodal Facility Offices
Select the facility from the Intermodal Facilities Maps to view its contact information.

Online Support

For questions regarding:

  • MyUPRR web applications (Plan, Ship, Trace, Pay)
  • MyUPRR app for Apple Store and Google Play
  • Automated Voice Applications (Equipment Trace and Rail Car Order-In)
  • Equipment Tracking (CLM's and Intermodal 322's)
  • B2B - EDI (Electronic Rail Bill Messaging)

Please contact:

  • Phone: 800-872-1045

Marketing & Sales

Mexico Markets Contact List

  • Phone from U.S.: 800-877-0531
  • Fax from U.S.: 800-877-0533
  • Phone from Mexico: 800-520-1771
  • Fax from Mexico: 800-520-1772

Accounting & Freight Billing

Account on the Web/Invoice/Payment/Dispute: 877-712-4687

ACH Credit Payment: 402-544-7887

Credit Applications/Letters of Credit

Customer Overcharge Claims

EDI Freight Bill/Payment: 877-712-4687 (ask for EDI Support)

Freight Invoice Dispute: 800-925-6396

Miscellaneous Contacts