Customer Contacts

Just Getting Started with Rail?

New to Union Pacific Railroad? Learn more about our shipment solutions and Request a Price.

Connect with Customer Care & Support

General Support for Waybill Assistance and Shipment Information/Status

  • 24-Hour Support
  • 800-272-8777
  • Create a case (user ID and password required) for assistance. 

Waybill Errors, Waybill Patterns, User ID Assistance, Website Training & Support

  • Monday – Friday 7:00 am - 6:00 pm CT
  • 800-872-1045
  • Create a case (user ID and password required) for assistance.

International Customer Care & Support

  • 24-Hour Support
  • 800-877-0531
  • Create a case (user ID and password required) for assistance.

Diversions & Embargoes

  • Monday – Friday 8:00 am - 6:00 pm CT
  • 800-243-0890
  • Create a case (user ID and password required) for assistance.

Connect with the Unit Train Team

Unit Trains

  • 24-Hour Support
  • 800-877-0253
  • Create a case (user ID and password required) for assistance.

Dimensional Shipments

  • Monday – Friday 8:00 am - 4:00 pm CT
  • 800-544-0541
  • Create a case (user ID and password required) for assistance.

Connect with Your Sales Representative for Price & Contract Assistance

Connect with Accounting & Freight Billing for Payment Assistance

Invoice/Payments/Disputes
877-712-4687

ACH Credit Payment
402-544-7887

Credit Applications/Letters of Credit
Email: creditgroup@up.com

Customer Overcharge Claims
Please dispute freight bills online through Invoice Management (user ID and password required). If you have any questions, please contact our Support Desk at 877-712-4687, Monday - Friday, 8:00 a.m. - 4:30 p.m. CT. or view our Invoice Management page.

EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support) 

Miscellaneous Contacts