Customer Contacts

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Customer Care & Support

Carload (Bulk & Industrial)
800-272-8777

Premium (Intermodal & Automotive)
800-877-5123

Unit Train
800-877-0253

International Customer Care & Support
800-877-0531

Dimensional Shipments
800-544-0541

Diversions & Embargoes
800-243-0890

Waybill Assistance/Bill of Lading, User ID & Web Application Support

General Waybill Support
24-Hour Support

  • 800-272-8777
  • Create a case (user ID and password required) for assistance. 

Waybill Errors, Waybill Patterns, User ID Assistance, Website Training & Support
Monday – Friday 7 am - 7 pm CT

  • 800-872-1045
  • Create a case (user ID and password required) for assistance.

Marketing & Sales

  • Mexico Markets Contact List
    Phone from U.S.: 800-877-0531
    Fax from U.S.: 800-877-0533
    Phone from Mexico: 800-520-1771
    Fax from Mexico: 800-520-1772

Accounting & Freight Billing

Account on the Web/Invoice/Payment/Dispute
877-712-4687

ACH Credit Payment
402-544-7887

Credit Applications/Letters of Credit
Email: creditgroup@up.com

Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.

EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)

Miscellaneous Contacts