Customer Contacts
Just Getting Started with Rail?
New to Union Pacific Railroad? Learn more about our shipment solutions and Request a Price.
Connect with Customer Care & Support
General Support for Waybill Assistance and Shipment Information/Status
- 24-Hour Support
- 800-272-8777
- Create a case (user ID and password required) for assistance.
Waybill Errors, Waybill Patterns, User ID Assistance, Website Training & Support
- Monday – Friday 7:00 am - 6:00 pm CT
- 800-872-1045
- Create a case (user ID and password required) for assistance.
International Customer Care & Support
- 24-Hour Support
- 800-877-0531
- Create a case (user ID and password required) for assistance.
Diversions & Embargoes
- Monday – Friday 8:00 am - 6:00 pm CT
- 800-243-0890
- Create a case (user ID and password required) for assistance.
Connect with the Unit Train Team
Unit Trains
- 24-Hour Support
- 800-877-0253
- Create a case (user ID and password required) for assistance.
Dimensional Shipments
- Monday – Friday 8:00 am - 4:00 pm CT
- 800-544-0541
- Create a case (user ID and password required) for assistance.
Connect with Your Sales Representative for Price & Contract Assistance
Connect with Marketing Operations
- Economic & Industrial Development – Build, expand or find a rail-served site on Union Pacific
- Damage Prevention & Commodity Claims – Loading rail equipment, keeping your shipment secure, filing loss and damage claims
- Short Line & Interline Connections – Connections to regional railroads that extend our network reach
Connect with Accounting & Freight Billing for Payment Assistance
Invoice/Payments/Disputes
877-712-4687
ACH Credit Payment
402-544-7887
Credit Applications/Letters of Credit
Email: creditgroup@up.com
Customer Overcharge Claims
Please dispute freight bills online through Invoice Management (user ID and password required). If you have any questions, please contact our Support Desk at 877-712-4687, Monday - Friday, 8:00 a.m. - 4:30 p.m. CT. or view our Invoice Management page.
EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)
Reciprocal Switching Rule
- Data Request Form 49 C.F.R. § 1145.8 - Reciprocal Switching Rule (user ID and password required)