Invoice Management to Replace Account on the Web

Get Started With Invoice Management

  • Customers may begin utilizing the new Invoice Management tool (user ID and password required) to become familiar with the new platform. Account on the Web will remain available for some functionality.

Union Pacific is migrating to the new Invoice Management tool for viewing and disputing invoices. We will begin phasing out Account on the Web (AOW) during 2024.

Invoice Management features faster system performance, PDF invoice download capability and less clicks to get to your invoices.

Functions Currently Available in Invoice Management

Use Invoice Management to do the following: Use AOW to do the following:
  • View / Print Open Invoices
  • View / Print Closed Invoices
  • Download Open / Closed Invoices
  • Search Open / Closed Invoices
  • Dispute Invoices
  • Include Dispute Attachments
  • Dispute More than One Invoice
  • View Dispute History
  • Manage My Accounts
  • View and Accept Refunds
  • Pay Invoices
  • Remittance Information
  • View Scheduled / Historical Payments
  • Organization Administrator Actions
  • Dispute Closed Invoices

Invoice Management and AOW will initially run in parallel, until AOW is fully shut down. Union Pacific will add functionality to Invoice Management — including but not limited to:

  • Adding a comment to a dispute
  • Canceling a dispute
  • Paying an invoice
  • Providing remittance information
  • Viewing scheduled / historical payments
  • Viewing and accepting refunds

Frequently Asked Questions

What is Invoice Management?
Invoice Management offers customers the ability to access their invoices at any time, electronically transmit dispute information and initiate payments online via ACH. Invoice Management will replace AOW.

Will AOW still be available?
AOW will be available while Union Pacific makes additional functionality available and transitions users to Invoice Management. 

When will AOW be phased out?
We will begin phasing out Account on the Web (AOW) in 2024. Advanced communication will be sent out prior to the shutdown.

Why is Union Pacific replacing AOW with Invoice Management?
Union Pacific is providing an enhanced application that will result in a more reliable and faster user experience. Users will also be able to provide additional information and attachments for the dispute process. 

How do I access Invoice Management?
To access Invoice Management, go to MyUPRR.com (user ID and password required) and locate Invoice Management from the Pay tab or go directly to www.up.com/invoice (user ID and password required).

Do I have to use Invoice Management?
Invoice Management and AOW will initially run in parallel, until AOW is fully shut down. We strongly recommend you begin using Invoice Management now to become familiar with the new platform.

Is Invoice Management responsive to all device sizes? 
Invoice Management is responsive to most mobile device sizes, but we recommend utilizing it on a desktop or laptop for optimal functionality.

How do I access AOW?
To access AOW, go to MyUPRR.com (user ID and password required) and locate Account on the Web from the Pay menu or go directly to www.up.com/AOW (user ID and password required).

Who do I contact with questions or problems with Invoice Management?
Contact the Invoice Management support team with any questions or problems with Invoice Management.

Who do I contact to request access to Invoice Management for myself or another person?
Please send an email to uprrwebfinance@up.com or call 1-877-712-4687, Monday - Friday, 8:00 a.m. - 4:30 p.m. CT.

How can I see additional billing accounts on Invoice Management?
After logging into Invoice Management (user ID and password required), select “My Billing Accounts” from the dropdown in the upper right-hand corner.

  • Select or deselect the accounts you would like visible.
  • Select “Save” after making any adjustments.
  • Select “Summary” from the menu and the changes will be reflected on this page.