Union Pacific Announces Unified Plan 2020
Announcement Number: CN2018-33
Categories: General Announcements
Posted Date: September 17, 2018
To Our Customers,
As you may know, we recently announced new executive management appointments within the Union Pacific organization.
As I transition into my new role as executive vice president, Marketing and Sales, my top priority is you. I plan to not miss a beat and continue the important work we are doing to improve your experience as a Union Pacific customer.
A New Operating Plan
Today we announced a new operating plan, Unified Plan 2020, designed to provide you with more reliable service. As you know, service is not meeting our goals, and more importantly, not meeting your expectations as a Union Pacific customer. As markets fluctuate and supply chains are more dynamic, Unified Plan 2020 will provide a more streamlined operation to serve you.
Effective October 1, 2018, this plan will combine Precision Scheduled Railroading principles with our UP Way best practices by involving our employees closest to the work, taking a thoughtful and deliberate approach to phasing in the roll out, and communicating thoroughly with you, our customers. By fundamentally shifting our focus from moving trains to moving cars, we will be better able to place an emphasis on reducing car dwell.
As this new plan is rolled out, as a Union Pacific customer, you can expect to see:
- More reliable and predictable service offerings
- Improved availability of crews and locomotives
- Potential for improved customer asset utilization
- Direct communication in advance of changes
This plan will first be implemented on our North/South corridor, creating more streamlined operations from Wisconsin to Texas. Further roll out will occur in phases with initial implementation across the entire rail network expected by 2020. We will closely monitor the impact of these changes to align our strategy with our overall goals to improve network performance and provide the reliable service you have come to expect.
As these changes go into effect, to assist you with planning your facility operations we have the ability to send you notifications about what local train service will be performed at your facility each day. These email notifications will include a summary of the rail cars to be delivered and/or picked up from your facility. To subscribe, please visit the Manage Notifications dashboard within MyUPRR (user ID and password required) and select the “Local Train Service Scheduled for Today” notification.
Looking Forward
As we forge ahead, I am excited for the future and the initiatives our team is implementing to provide you with an excellent customer experience. We are working hard to meet your service needs, and I look forward to sharing our progress with you in future updates. If you have any questions, please send us an email. As always, we appreciate your business!!
Sincerely, 
Kenny Rocker
Executive Vice President, Marketing & Sales