Status of the Railroad - A Message from Kenny Rocker, EVP, Marketing & Sales

Announcement Number: CN2023-38
Categories: General Announcements
Posted Date: August 15, 2023

To Our Customers,

This week, we welcome our new CEO to the railroad and recently announced leadership changes become effective. Our team is committed to building on our track record as one of the strongest franchises in America and we look forward to introducing you to Jim Vena, Beth Whited and Mike McCarthy as they begin their new roles. I know this trio will do great things to lead our company and provide you with industry-leading customer experience and operating excellence — while enhancing safety across the network.

Our top priority is to focus on safety, service and operational excellence to drive growth with you. We continue to work closely with Operating to sustain the positive service performance we’ve seen over the past several months. Our onboarding of new train, engine and yard employees remains strong. Year to date, we have graduated over 1,400 crew employees, and our hiring pipeline currently has 530 employees in training. We also have over 150 borrow-outs deployed across the system to support customer demand.

Our Metrics
Here are our latest weekly metrics reported to the Surface Transportation Board (STB) on August 11. These metrics are compared to performance in mid-April 2022, and are based on the STB definitions for industry reporting:

  • Car Velocity: Improved 11% to 197 miles per day.
  • First Mile, Last Mile: Improved 1 point to 91%.
  • Trip Plan Compliance (TPC):
    • TPC Bulk (unit train): Improved 15 points to 81%.
    • TPC Manifest: Improved 14 points to 73%.
    • TPC Intermodal: Improved 11 points to 84%.

Thank You
As always, we appreciate your business — thank you for choosing Union Pacific as your transportation provider. We are committed to sustaining our operational improvements to continue providing you a safe and reliable service product.
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Kenny Rocker
Executive Vice President, Marketing & Sales