Status of the Railroad - A Message from Kenny Rocker, EVP, Marketing & Sales

Announcement Number: CN2023-33
Categories: General Announcements
Posted Date: June 20, 2023

To Our Customers,

As we round out June and officially head into summer, I’m encouraged by the progress the team has made to provide a better customer experience for you. The network continues to remain fluid as we build upon the service improvements that we’ve made over the past couple of months. Car velocity across the network has exceeded 200 miles per day for the ninth consecutive week, driving better on-time performance for you.

Year to date, we have graduated over 900 crew employees, and our hiring pipeline continues to remain strong with more than 1,100 employees in training. We also have over 200 borrow-outs deployed across the system to support customer demand. Our team continues to work closely together to be more agile and adjust our resources to where they are needed the most.

Our Metrics
Here are our latest weekly metrics reported to the Surface Transportation Board (STB) on June 16. These metrics are compared to performance in mid-April 2022, and are based on the STB definitions for industry reporting:

  • Car Velocity: Improved 17% to 206 miles per day.
  • First Mile, Last Mile: Improved 3 points to 93%.
  • Trip Plan Compliance (TPC):
    • TPC Bulk (unit train): Improved 22 points to 88%.
    • TPC Manifest: Improved 18 points to 77%.
    • TPC Intermodal: Improved 18 points to 91%.

Port Houston On-Dock Service
Earlier this month, we launched a new on-dock service at Port Houston — offering inland rail service to five of our intermodal facilities. I’m excited that our teams have designed this service to serve the Gulf Region. You can learn more about the markets served and schedules here.

Register to Attend Our API Webinar
As we focus on improving our customers’ experience, we continue to invest in our suite of Application Programming Interfaces (APIs) that we offer to customers. APIs play a key role in digital supply chain solutions to enhance user experiences, streamline your operations, and drive innovation within your organization.

I’d like to invite you to join us for “APIs: The Fast Pass to Supply Chain Visibility,” a webinar exclusively for Union Pacific customers. The webinar will feature practical use cases of APIs, demonstrating how you can seamlessly integrate our data into your systems in real time – making it faster and easier to manage your rail shipments.

The webinar will take place on Wednesday, June 28 at noon central time. Use this link to register and reserve your spot. I hope you’ll join us!

Thank You
As always, we appreciate your business and value our collaboration together to make sure we provide a safe and reliable service product to help you compete in the marketplace. Moving forward, our team is ready to explore innovative solutions with you and further enhance our offerings to meet your evolving needs.

Small | Kenny Rocker Signature
Kenny Rocker
Executive Vice President, Marketing & Sales