Coal Operations Contacts

Union Pacific's Coal Operations Department has two functional teams at the Harriman Dispatching Center. Individual coal desk managers rotate shifts and occasionally move to different desks.

To ensure your emails are promptly seen, please use to reach all managers at one time. Additionally, please copy and your Union Pacific sales representative on your correspondence in order to increase our responsiveness to your inquiry.


  • Southern Powder River Basin Coal Desk

    (Available 24 Hours)

    Phone: 800-877-0253, Option 4

  • Colorado/Utah and Western Coal Desk

    Phone: 800-877-0253, Option 5

  • Rick Helfrich

    Director of Coal Operations

    Phone: 402-636-7560