Community Questions
What do I do if I notice an unusual or suspicious activity on Union Pacific trains or property?
If you see an unusual occurrence on a Union Pacific train, such as an open loaded railcar, truck trailer or container; or notice vandalized track or signal equipment; or see suspicious individuals lurking on Union Pacific property, please call 888-UPRR-COP (877-7267) to report it. We appreciate your interest and vigilance.
I'd like to report a damaged, blocked or obscured railroad crossing. Is there a number I can call?
You can report blocked or damaged railroad crossings online at UP.com/NotifyUP.
How do I report vegetation, illegal dumping, and transient encampments to Union Pacific?
Please use UP.com/notifyUP to report vegetation, illegal dumping, and transient encampments. Your report will be shared with the proper department.
I'm looking for a name/phone number/e-mail address for a department or employee.
U.S. mail may be addressed to the individual, using the following address:
c/o Union Pacific Railroad
1400 Douglas St.
Omaha NE, 68179
We do not publish addresses, phone numbers or email addresses for all Union Pacific employees on the website. Some departments list phone numbers or email addresses specifically for the employees within their group. These, if listed, may be found in the section relevant to that particular department, or through the UP Contact List.
Note: This is not a complete railroad employee or department listing, only a centralized access to those contacts which appear elsewhere on this site.
How can I get more information about and/or get in touch with the Community Ties Giving Program?
The Community Ties giving program is the philanthropic arm of Union Pacific. Union Pacific awards grants through an annual application process through which nonprofit 501(c)(3) organizations located in Union Pacific communities may apply. You can find more information in the Community Ties Giving Program section.
Can you send me a Union Pacific calendar?
Calendars for the new year generally go on sale in the fall. For ordering information, visit the Union Pacific Company Store.
I collect police paraphernalia. Can I get a special agent or railroad police patch or badge from Union Pacific?
The Union Pacific Police Department does not honor requests to trade or sell its shoulder patch or badge.
Can I purchase old railroad ties to do landscaping in my yard?
Old ties are removed by hired contractors; we do not resell them to the public.
I need to move my car/boat/furniture/household appliances across the country. Can Union Pacific do that for me?
Union Pacific does not transport privately owned cars, boats, trailers, motorcycles, trucks, appliances or other household goods for individual use.
Why do locomotives blow their horns four times at the grade crossing near my house?
Locomotive crews are required to sound the horn until the locomotive crosses the street. Additional signals might be sounded if the crew believes a pedestrian, motorist, or other individuals appear to be unaware of the train's approach, or if other safety considerations, such as poor visibility or obstructions, are present.
Additional information regarding the Federal Railroad Administration's Train Horn & Quiet Zone Rule also is available on our site.
Where would I find your Annual Report and other financial information?
All financial and investor information is located in the Investors section of our site.
Historical and Steam
My relative used to work for Union Pacific. How can I get information on them?
We do not have historical records on employees to share. We suggest you try some of the railroad historical societies, or the Railroad Retirement Board. They have general information about employee records (after 1935), and their Help line can assist with questions about family histories and genealogy. The toll-free phone number is 877-772-5772, or browse the Railroad Retirement Board website.
How can I see a Big Boy locomotive?
There are eight Big Boy locomotives still in existence around the United States. They can be found in the following cities:
- St. Louis, Missouri
- Dallas, Texas
- Omaha, Nebraska
- Denver, Colorado
- Scranton, Pennsylvania
- Green Bay, Wisconsin and
- Cheyenne, Wyoming – home to our Steam Shop where our last two operating steam locomotives, Big Boy No. 4014 and Living Legend No. 844 are maintained and stored. They are not on display.
Union Pacific's Steam Shop in Cheyenne is a working mechanical shop located in an active freight rail yard – therefore the steam shop is not open to the public. Tours of the roundhouse are periodically offered by the Cheyenne Depot Museum as fundraising events.
If your primary interest is in historical equipment, you might want to check out the information in our Heritage section. It features complete lists of both steam locomotives and diesel locomotives which have been donated, including the cities and states where they can be found.
Can I take a copy of the photos or other images from your site for my own use?
No. All of the content on the site is copyrighted. We do not allow the use of our logo without explicit permission. If you would like to make a request to use our logo,. send us an email explaining the purpose of your request.
Business
How can I learn more about shipping by rail or request a price to ship something?
Learn more about where we ship, along with the option to request a price or contact one of our shipping experts.
How do I supply materials, fuel or services to UP?
For information on how to become a Union Pacific supplier, see the Suppliers section.
Where do I go to get more information on public construction projects?
Local communities and public agencies developing and working on public projects including public or private crossings, crossing surface renewals, road reconstruction at crossings, over or underpasses, signalized crossing projects and recreational trails can find information on Union Pacific standards and to start a Public Project inquiry.
Where do I go for my Union Pacific Real Estate questions?
Property leases and purchases, ownership research, utilities (pipeline/wireline) installation, house moves (across our tracks), as well as drainage modifications, environmental access and temporary use of railroad property information can be found at our Real Estate and Utility Specifications section.
I can't log in. What do I do?
If you are a:
- Customer needing assistance to manage your shipments, contact eBusiness at 800-272-8777.
- Supplier or contractor providing products or services to Union Pacific, use the Password Self Service page to reset their password.
- Career seeker applying for a job with Union Pacific or would like to change your profile settings, reset your password on the Forgot Password page.