International Customer Care & Support
International Customer Care & Support manages all cross border activities for all Mexican/US and Canadian/US gateways. All representatives are bilingual and can communicate in English or Spanish.
|Customer Call Center
|Toll free in U.S. or Canada
|Toll free from Mexico
- Manage daily call volumes
- Proactive customer calls
- Problem resolution
- Diversion and reconsignment requests
- New business desk/border industry desk
|Southbound Process Team
|Team Leader, Southbound Process
- Management of Despacho Previo and rail car clearing processes into Mexico
- Collection and remittance process
- Handle old cars not cleared into Mexico for resolution
|Border Operation Support
|Team Leader, Border Relations
|Customer Call Center - From the U.S.
|Customer Call Center - From Mexico
- Handle all processes with U.S., Mexican and Canadian customs needed to move cars to/from Mexico and Canada.
- Work Automated Manifest System (AMS) process with U.S. customs and U.S. brokers.
- Manage daily interchange activities with Mexican Railroads and CPRS railroad at Eastport, ID.