Approximately 99.8% of our shipments are delivered damage-free. In the unlikely event damage or loss occurs, timely notification to our commodity claims team will allow us to efficiently address your situation. Please start with Step 1 to get started.
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If you encounter a problem submitting a damage notice or freight claim, please send an email to our Technical Support team and include the following:
- Union Pacific user ID
- Equipment or rail car ID
- Waybill date and/or Bill of Lading