Response Management Communication Center (RMCC)

Reporting Emergency Incidents

To report emergency incidents including life safety concerns, vehicles stopped on railroad tracks, hazardous material releases, criminal activity in progress, fires, and other incidents requiring emergency response, contact the RMCC at 1-888-UPRRCOP (877-7267). 

Hearing or speech impaired using TTY equipment, dial 7-1-1 to access Telecommunications Relay Services.

Notify Union Pacific

Notify Union Pacific of non-emergency incidents by selecting a topic or concern from this list:

Calling to Report Emergencies/Contact UP Police from Mexico?

Mexico has its own series of 800 numbers, so to make dialing U.S. numbers possible from a Mexico land line or Mexico-based cell carrier, you will need to replace the 800 prefix with the prefix shown below:

  • 888 numbers Dial 001-881-then the number. To call RMCC from Mexico change the number from 1-888-877-7267 to 00-1-881-877-7267.
    The number no longer will be toll-free, but it will connect.
  • An alternative is to dial RMCC direct: 00-1-402-544-7622

Other prefix changes are as follows:

  • 800 numbers Dial 001-880-then the number
  • 866 numbers Dial 001-883-then the number
  • 877 numbers Dial 001-882-then the number


To provide feedback about service provided by a Union Pacific special agent or by an RMCC Critical Call Dispatcher, please call our 24-hour, toll-free number at 888-877-7267, and request to speak with a supervisor.

Comments of this nature also can be sent to:

Union Pacific Railroad Police
1400 Douglas Street
Mail Stop 1040
Omaha, NE 68179