Service
August 1, 2025
Union Pacific Launches ‘My Portal’ to Improve Customer Experience
As part of Union Pacific’s ongoing efforts to deliver an excellent customer experience, the railroad rolled out the next phase of its website modernization project: a redesigned customer portal.
The new customer interface, My Portal, places critical tools and insights front and center – enabling customers to easily navigate and quickly act. It also offers improved navigation thanks to three intuitive categories: Plan, Ship and Pay. These groupings will be standard across My Portal, allowing customers to do business more efficiently.
The updated customer portal is currently available for Manifest and Bulk customers; it will be rolled out to Intermodal and Auto customers in November.