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Invoice Management

Access invoices at any time, electronically transmit dispute information and initiate payments online via ACH. 

Invoice Management Functions
  • View/Print Open Invoices
  • View/Print Closed Invoices
  • Download Open / Closed Invoices
  • Search Open / Closed Invoices
  • Dispute Invoices
  • Include Dispute Attachments
  • Dispute More than One Invoice
  • View Dispute History
  • Manage My Accounts
  • View and Accept Refunds
  • Pay Invoices
  • Remittance Information
  • View Scheduled / Historical Payments
  • Organization Administrator Actions
  • Dispute Closed Invoices

 

Get Started With Invoice Management

 

  • Our Invoice Management overview video is a great way to become familiar with the new tool.
  • Customers can access the new Invoice Management tool (user ID and password required) to become familiar with the new platform. 
  • If you have questions, our Invoice Management Team is available at 877-712-4687, Monday - Friday, 8:00 a.m. - 4:30 p.m. CT. 

What is Invoice Management?
Invoice Management offers customers the ability to access their invoices at any time, electronically transmit dispute information and initiate payments online via ACH. 

How do I access Invoice Management?
To access Invoice Management, go to the Customer Portal (user ID and password required) and locate Invoice Management from the Pay tab or go directly to www.up.com/invoice (user ID and password required).

Is Invoice Management responsive to all device sizes?
Invoice Management is responsive to most mobile device sizes, but we recommend utilizing it on a desktop or laptop for optimal functionality.

Who do I contact with questions or problems with Invoice Management?
If you have any questions about our Invoice Management tool, please call 877-712-4687.

Who do I contact to request access to Invoice Management for myself or another person?
Please send an email to uprrwebfinance@up.com or call 877-712-4687, Monday - Friday, 8:00 a.m. - 4:30 p.m. CT.

How can I see additional billing accounts on Invoice Management
After logging into Invoice Management (user ID and password required), select “My Billing Accounts” from the dropdown in the upper right-hand corner.

  • Select or deselect the accounts you would like visible.
  • Select “Save” after making any adjustments.
  • Select “Summary” from the menu and the changes will be reflected on this page.