Emergencies: 1-888-877-7267
Report Emergencies: 888-877-7267
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Need to File a Claim?

Property Claims and Collections

We're focused on transporting products with safety as our number one priority. If property damage does occur, our Property Damage and Collections Group works to resolve claims as quickly and fairly as possible.

If you have a claim, contact our team via any of these options:

  • Fax: 402-233-2131
  • Phone: 877-877-2567, option #1
  • Union Pacific National Claims Center
    1400 Douglas St., MS1510
    Omaha, NE. 68179

Frequently Asked Questions

Claims where an individual and/or company alleges that UPRR is responsible for damage to their personal or company property. These claims would not include such claims as shipment lading, demurrage or the like.

You can expect to discuss the facts of your claim with a Property Damage Claims Representative. They will inform you of what documentation you'll need to provide when submitting your claim for consideration. Typical supporting documentation requested is a completed Union Pacific Property Damage claim form, photographs of the damage, photographs of the area where the damage occurred, repair estimates, receipts for completed repairs, and other supporting documentation.

If your claim is not found in our system, please call (877) 877-2567, Option #1, to check the status of your claim.