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Customer Care & Support
International Customer Care & Support
Diversions & Embargoes
800-243-0890, Option 1
Unit Train Customer Service
For questions regarding the following, please contact eBusiness at 800-872-1045.
- Bill of Lading/Waybills
- Shipment Management web application
- All other MyUPRR web applications (Plan, Ship, Trace, Pay)
Marketing & Sales
- Mexico Markets Contact List
Phone from U.S.: 800-877-0531
Fax from U.S.: 800-877-0533
Phone from Mexico: 800-520-1771
Fax from Mexico: 800-520-1772
Accounting & Freight Billing
Account on the Web/Invoice/Payment/Dispute
ACH Credit Payment
Credit Applications/Letters of Credit
Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.
EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)
Freight Invoice Dispute