Customer Contacts

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Customer Care & Support

Agricultural Products and Industrial Teams
800-272-8777

Energy Team
Northern/Eastern Utility Team: 800-477-2798
Central/Southern Utility Team: 800-443-4319
CO/UT & Western Utility Team: 402-636-7152 or 402-636-7500

Premium Team
800-877-5123

Intermodal Tracing Automated Voice Response
800-877-5123

Intermodal Facility Offices
Select the facility from the Intermodal Facilities Maps to view its contact information.

Online Support

For questions regarding the following, please contact 800-872-1045.

  • MyUPRR web applications (Plan, Ship, Trace, Pay)
  • MyUPRR app for Apple Store and Google Play
  • Automated Voice Applications (Equipment Trace and Rail Car Order-In)
  • Equipment Tracking (CLM's and Intermodal 322's)
  • B2B - EDI (Electronic Rail Bill Messaging)

Marketing & Sales

  • Mexico Markets Contact List
    Phone from U.S.: 800-877-0531
    Fax from U.S.: 800-877-0533
    Phone from Mexico: 800-520-1771
    Fax from Mexico: 800-520-1772

Accounting & Freight Billing

Account on the Web/Invoice/Payment/Dispute
877-712-4687

ACH Credit Payment
402-544-7887

Credit Applications/Letters of Credit
Email: creditgroup@up.com

Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.

EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)

Freight Invoice Dispute
800-925-6396

Miscellaneous Contacts