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Customer Care & Support
Agricultural Products and Industrial Teams
Northern/Eastern Utility Team: 800-477-2798
Central/Southern Utility Team: 800-443-4319
CO/UT & Western Utility Team: 402-636-7152 or 402-636-7500
Intermodal Tracing Automated Voice Response
Intermodal Facility Offices
Select the facility from the Intermodal Facilities Maps to view its contact information.
For questions regarding the following, please contact 800-872-1045.
- MyUPRR web applications (Plan, Ship, Trace, Pay)
- MyUPRR app for Apple Store and Google Play
- Automated Voice Applications (Equipment Trace and Rail Car Order-In)
- Equipment Tracking (CLM's and Intermodal 322's)
- B2B - EDI (Electronic Rail Bill Messaging)
Marketing & Sales
- Mexico Markets Contact List
Phone from U.S.: 800-877-0531
Fax from U.S.: 800-877-0533
Phone from Mexico: 800-520-1771
Fax from Mexico: 800-520-1772
Accounting & Freight Billing
Account on the Web/Invoice/Payment/Dispute
ACH Credit Payment
Credit Applications/Letters of Credit
Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.
EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)
Freight Invoice Dispute