Key Contacts for Mexico Customers

International Customer Care & Support manages all cross border activities for all Mexican/US and Canadian/US gateways. All representatives are bilingual and can communicate in English or Spanish.

Our international team can assist you with problem resolution and diversion/reconsignment requests.

Customer Call CenterPhone
Toll free in U.S. or Canada800-877-0531
Toll free from Mexico001-800-520-1771

Mexico Marketing & Sales Team

 

Our Mexico Marketing & Sales Team can assist you with pricing shipments moving between Mexico and the U.S. We are strategically located in Mexico City, near Mexico's main industries and markets.

 

Rubén Darío 281-1101
Col. Bosque de Chapultepec
México, D. F. 11580

 

Phone: 011-52-55-5279-8600
Send email

Our border operations team can assist you with:

  • Handle all processes with U.S., Mexican and Canadian customs needed to move cars to/from Mexico and Canada.
  • Manage daily interchange activities with Mexican and Canadian railroads. 
  • Work Automated Manifest System (AMS) process with U.S. Customs and U.S. brokers.
  • Southbound Processes into Mexico:
    • Despacho Previo process.
    • Rail car clearing processes into Mexico.
    • Collection and remittance process.
    • Handling old cars not cleared into Mexico for resolution.
Border Operation SupportPhoneEmail
Customer Call Center - From the U.S.800-365-4231icscmgr@up.com
Customer Call Center - From Mexico001-800-848-5320icscmgr@up.com
Team Leader, Border RelationsFor AMS Inquiriesamsteam@up.com