Contacts for Short Line Support

Billing Services

  • Diversions (loaded) - www.up.com

    Fax: 800-433-8011

  • Demurrage

    Phone: 800-877-5127

    Fax: 800-992-0941

  • Switching/Collections/Misc. Assessments

    Phone: 800-243-0890

    Fax: 888-699-8409

Car Hire Accounting & Billing

  • Rachel Sutton

    Manager - Car Accounting

    Phone: 402-544-7808

  • Keith Picker

    Phone: 402-544-7712

Switch Billing AR & AP

  • Tyrelle Campbell

    Manager - Switch Billing

    Phone: 402-544-5088

  • Derek Kaufman

    Manager - Switch Billing

    Phone: 402-544-0619

Car Hire Reclaims

  • Rachel Sutton

    Analyst - Car Accounting

    Phone: 402-544-7808

  • Eric Rogge

    Manager - Car Accounting

    Phone: 402-544-8135

Equipment Distribution

  • Plain/Equipped Boxcars/Mech. Reefers
    [TCS Car Types B, D, I, X, J, L & R]

    Gary Gaule

    Director

    Phone: 402-544-1869

    Fax: 402-501-0229

  • Gondolas/Open Top Hoppers/Flats
    [TCS Car Types G, H & F]

    Tim Stauder

    Director

    Phone: 402-544-1804

    Fax: 402-501-0230

  • Covered Hoppers
    [TCS Car Types C5, C4, C3 & C2 and CAL]

    Rob Brandt

    Director

    Phone: 402-544-8357

    Fax: 402-501-0231

  • Off Line/ISM/Privates

    Tricia Sanchez

    Director

    Phone: 402-544-1802

    Fax: 402-501-0229

Clearance and Dimensional Shipments

  • Clearance Team

    Phone: 800-544-0541

    Fax: 800-228-5976

  • F. Scott Hopson

    Manager

    Phone: 402-544-9008

  • Bryan Gumm

    Analyst

    Phone: 402-544-9021

Customer Service Issues - NCSC Commodity Team

  • Agricultural Products/Energy

    Phone: 800-272-8777

    Fax: 800-633-2560

  • Automotive

    Phone: 800-255-4915

    Fax: 800-433-8003

  • Chemicals

    Phone: 800-272-8777

    Fax: 800-992-3340

  • Industrial Products

    Phone: 800-272-8777

    Fax: 800-633-2565

  • Intermodal

    Phone: 800-877-5123

    Fax: 800-228-9615

Electronic Commerce

  • EDI Interline/Short Line

    Phone: 800-872-1045

    Fax: 800-228-9611

Operations Support - Interchange Delivery from UP by Region

  • Northern Region
    (CO, WY, NE, MN, IA, WI, North KS, IL, MO, TN)

    Phone: 800-243-5417

    Fax: 800-228-9597

  • Southern Region
    (AR, South KS, OK, TX, LA)

    Phone: 800-243-5417

    Fax: 800-228-5983

  • Western Region
    (WA, OR, MT, ID, CA, NV, UT, AZ, NM)

    Phone: 800-243-5417

    Fax: 800-877-7910

Order Processing

  • Filenet Billing Carload

    Fax: 800-877-7610

  • Filenet Billing Intermodal

    Fax: 800-877-7640

  • System No Bills

    Phone: 800-243-3231

    Fax: 800-228-5973

Revenue Analysis - Freight Divisions for Handling Carriers

  • Kelsey Davis

    Senior Manager - Revenue Analysis

    Phone: 402-544-1255

  • Bills to UP should be sent via email or fax

    Fax: 402-233-3133

Transentric

  • Customer Support Help Desk

    Phone: 800-850-2968