Key Contacts for Mexico Customers
Mexico Marketing & Sales Team
Our Mexico Marketing & Sales Team can assist you with pricing shipments moving between Mexico and the U.S. We are strategically located in Mexico City, near Mexico's main industries and markets.
Rubén Darío 281-1101
Col. Bosque de Chapultepec
México, D. F. 11580
Phone:011-52-55-5279-8600
International Customer Care & Support manages all cross border activities for all Mexican/US and Canadian/US gateways. All representatives are bilingual and can communicate in English or Spanish.
Our international team can assist you with problem resolution and diversion/reconsignment requests.
| Customer Call Center | Phone |
| Toll free in U.S. or Canada | 800-877-0531 |
| Toll free from Mexico | 001-800-520-1771 |
Our border operations team can assist you with:
- Handle all processes with U.S., Mexican and Canadian customs needed to move cars to/from Mexico and Canada.
- Manage daily interchange activities with Mexican and Canadian railroads.
- Work Automated Manifest System (AMS) process with U.S. Customs and U.S. brokers.
- Southbound Processes into Mexico:
- Despacho Previo process.
- Rail car clearing processes into Mexico.
- Collection and remittance process.
- Handling old cars not cleared into Mexico for resolution.
| Border Operation Support | Phone | |
| Customer Call Center - From the U.S. | 800-365-4231 | icscmgr@up.com |
| Customer Call Center - From Mexico | 001-800-848-5320 | icscmgr@up.com |
| Team Leader, Border Relations | For AMS Inquiries | amsteam@up.com |