Contact Union Pacific
Want to take advantage of the economic and environmental benefits of shipping by rail for your business? With our relationships with other railroads, trucking companies and ocean carriers, your company can use Union Pacific to ship to virtually any destination worldwide.
Union Pacific Emergencies
888-UPRRCOP (877-7267)
Emergency contact for immediate life safety concerns, vehicles stopped on railroad tracks, hazardous material releases, criminal activity in progress, fires, and other incidents requiring emergency response.
Frequently Asked Questions
Before contacting Union Pacific with questions, please consult our Frequently Asked Questions for commonly asked questions and answers.
Communities
Report issues through UP.com/NotifyUP regarding:
- blocked crossings
- rough crossings
- idling trains
- upcoming community events
- illegal camps along railroad right-of-way
- illegal dumping
- concerns regarding trees, weeds and vegetation.
Local Community Contacts
For non-media inquires about other issues in your community, contact your local public affairs director.
Main Phone Number
402-544-5000 or 888-870-8777
News Media
Reporter inquires can be made via email or voicemail. A media team member will respond as soon as possible.
Careers
Join the Union Pacific team that helps move the products American businesses and consumers use every day. See a list of open positions and apply today!
- Customer Care Customer care by commodity teams, online support for UP web applications, accounting & freight billing and other customer contacts.
- Shipment Quality and Freight Claims Reporting damage or filing a freight claim, Omaha staff and field managers.
- Employment Verification Requests for verification can be made at www.ExperianVerify.com or by calling 1-866-312-8266.
- Economic & Industrial Development Businesses wanting to build, expand or find a rail-served site on Union Pacific.
- Environmental Management Field operations, hazardous materials management and site remediation.
- Investor Relations Union Pacific Corporate Treasury and Shareholder Relations
- Claims
- Court Ordered Restitution – 877-877-2567, option 2
- Personal Injury – 888-877-7267
- Property Damage – 877-877-2567, option 1
- Recovery/Damage to Railroad Property – 877-877-2567, option 2
- Service of Process – CT Corporation: 866-925-9916 or info@ctadvantage.com
- Public Projects Local communities and public agencies developing and working on public projects including public or private crossings, crossing surface renewals, road reconstruction at crossings, over- or underpasses, signalized crossing projects and recreational trails.
- Real Estate and Utility Services Property leases and purchases, utilities (pipeline/wireline) installation, house moves (across our tracks), as well as drainage modifications, environmental access and temporary use of railroad property
- Safety Reporting emergencies, unusual or special occurrences and environmental hazards.
- Supplying Products and Services to Union Pacific Electronic data interchange (EDI), accounting, service invoice status.
- Website Issues Reporting bad links, asking a question you can't find a contact who can answer it. Before submitting questions to Union Pacific, please consult the Frequently Asked Questions and their answers.