Customer Care & Support
Contact us by phone or create a case (User ID and passwords required) and we'll follow up with you.
24-Hour Support
General Support for Waybill Assistance and Shipment Information
Monday–Friday 7 a.m. - 6 p.m. CT
Waybill Errors, Waybill Patterns, User ID Assistance, Website Training and Support
International Customer Care & Support
24-Hour Support
Diversions & Embargoes
Monday–Friday 8 a.m. - 6 p.m. CT
Unit Trains
24-Hour Support
Dimensional Shipments
Monday–Friday 8 a.m. - 4 p.m. CT
Marketing & Sales Pricing and Contract Assistance
Accounting & Freight Billing
Connect with the group that best fits your needs or create a case (user ID and password required), and we will follow up with you.
Invoices, Payments and Disputes
ACH Credit Payment
Credit Applications and Letters of Credit
Monday-Friday, 8 a.m. - 4:30 p.m. CT
Customer Overcharge Claims
Please dispute freight bills online through Invoice Management.
EDI Freight Bills and Payments