Leading with Action

Incident Response and Recovery

Being the best at safety means acting fast to protect people, property and the environment.

Coordinated Response & Recovery

Our Response Management Communication Center (RMCC) operates day and night, dispatching emergency calls across our 32,000-mile network. As the first point of contact for hazmat incidents, RMCC ensures fast coordination with local, state and federal agencies.

 

Once an incident is stabilized, specialized tools and protocols guide the safe transfer of hazardous materials, damage assessment and cleanup.

Environmental recovery begins immediately. Our remediation process includes impact analysis, regulatory collaboration and site restoration. Every incident concludes with a structured review to evaluate response effectiveness and strengthen future coordination with first responders.

Expert Network and Rapid Response
Expert-led Response

Our HMM team leads every hazmat response with advanced training and experience.

Certified Support Teams

We partner with vetted contractors certified in firefighting and Oil Spill Response Organization (OSRO) standards.

Real-time Air Monitoring

Specialized teams deliver live air quality data to public responders for informed, on-the-ground decisions.

Specialized Expertise

Our network includes professionals in toxicology, industrial hygiene and environmental protection.

Ready-to-deploy Equipment

Firefighting trailers, foam caches, air monitors and specialty tools are strategically staged across our network.

Everyone Plays a Role in Safety

Help promote rail safety in your area.