Terms and Conditions
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We provide this page for easy customer access and presentation. For the most comprehensive rules information for many of the documents referenced on this page, see our Price & Transit Time Inquiry, under the "Search by Documents" option. If there are any discrepancies, the version in the Price & Transit Time Inquiry supercedes what's on this page.
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The rates in the Accessorial Charges Reference Guide are standard rates. For more specific rates or if you have any questions please call the phone numbers listed for more information.
Union Pacific Railroad endeavors to keep the information on its website up-to-date and correct. However, the information contained in Union Pacific Railroad's official documents (tariffs/circulars/contracts/quotes) supersedes the information shown here.
|Turning Cars to Permit Unloading or Loading||800-925-6396|
|Loaded Car Released Empty In Error||800-925-6396|
|Rail Car Contamination Surcharge||800-925-6396|
|Bill of Lading Not Provided for Loaded Rail Car||800-925-6396|
|Demurrage Chargeable Events (CES)||800-925-6396|
|Fees Associated with Shipments to Mexico||800-877-0531 from U.S.|
800-520-1771 from Mexico
|Inaccessible Empty Car||800-925-6396|
|Private Empty Car Storage (PECS)||800-925-6396|
|Railroad Controlled Cars Ordered Not Used||800-925-6396|
|Union Pacific Rail Cars Used Offline||800-925-6396|
Allowable Gross Weight for Rail Shipments
To maintain safe and damage-free delivery of our customers' shipments, Union Pacific has established restrictions on the allowable weight of rail shipments moving across our rail lines. Customers that are shipping heavy-axle cars should send a clearance request prior to shipment to determine if the rail lines involved in the route can handle the gross weight. The request must include: shipper and origin, consignee and destination, commodity and routing (including a junction point if the load is traveling off-line), phone number and fax number for a response. Local UP shipments will be cleared within two (2) business days.
See our Allowable Gross Weight page for a map and additional details.
Demurrage (Chargeable Events)
See Accessorial Tariff UP 6004 for details on extra-services charges for most shipments. These include Demurrage (General), Demurrage (Chargeable Events), overloads and diversions.
Our top priority is to provide safe, reliable transportation for our customers. Part of that commitment is to maintain a fluid and adequate supply of rail cars and to ensure that all rail car assets, both railroad- and privately-owned, are utilized as optimally as possible.
To encourage efficient use of rail cars by all parties, the transportation industry utilizes a demurrage system that charges a fee for the extended use of a freight car. These charges help offset the costs of purchasing and maintaining these assets; they also ensure that equipment utilization is prioritized and encourage equipment users to release rail cars promptly for use by other customers.
Chargeable Events System (CES) is a Web-based tool that allows you to review demurrage on a daily basis. This system also improves the approach to demurrage calculations. You'll find the following helpful to provide background and get started. CES rules information is available from Section 9 of UP6004.
- Chargeable Events Debit/Credit Matrix
- Chargeable Events Frequently Asked Questions
- Access the Chargeable Events System (Requires User ID and Password)
See our Claims and Disputes page for information on billing problems.
Foreign Corrupt Practices Act Policy
Union Pacific's Values Statement emphasizes high ethical standards to ensure that the Company maintains and enhances its solid reputation as one of America's leading and most recognizable companies. As part of this commitment to values, Union Pacific, its employees and its business partners are bound to comply with the federal government's Foreign Corrupt Practices Act (FCPA).
All Union Pacific Fuel Surcharge information can be found in the Fuel Surcharge section of our site.
The rate agreement you use for shipments refers to the specific document that applies and takes precedence over what is here. Rules documents include relevant rules for areas such as liability provisions, indemnification, and handling of any suits.
|General Terms & Conditions|| |
|Waste Transportation Terms|
- Proper use of UP resources is of critical importance for safety, efficiency, and legal reasons. See our Track Agreement and Equipment Resources & Policies for more information.
- See our Machinery & Dimensional page and our Hazardous Waste Shipments page for details on these specialized shipments.
- See our Late Payment Finance Charge Policy and the Uniform Freight Classification Code Rule 62 for additional rules information. Our credit policy is in our Establishing Credit section.
Private Empty Car Storage
All Private Empty Car Storage (PECS) information can be found in the PECS section of our site.