- Customer Portal
- Plan
- Ship
- Pay
- Reports & Notifications
Welcome to our customer portal, a streamlined hub to manage your shipping needs.
Overview of key highlights and features of the customer portal.
One-page summary of new features.
User ID and password required. The newest portal enhancements will be available to carload and intermodal customers.
Redesigned experience includes fast, intuitive pricing to get your freight moving.
Redesigned experience to manage shipments of finished automobiles by VIN.
How a customer can import and release cars in the proper sequence.
How third party switchers can release cars and line up the cars in the proper sequence.
Overview of Shipment Management for manifest customers.
Learn to create and use intermodal dashboards to manage your shipments.
Learn to navigate the unit train dashboard.
Learn to navigate the lineup views (Inbound, Outbound, Shuttle, Train Lineup) and the available actions for each page.
Release train action (empty and loaded billing).
Customer’s plans for unit train movement which will include, origin, destination, release date/time and number of cars.
Utility customers enter projected coal demand and mine customers enter projected coal supply monthly.
Create a personalized Track Shipments view by adding columns, selecting fields, and saving custom layouts to display the shipment information most important to you.
Access invoices at any time, electronically transmit dispute information and initiate payments online via ACH.
Clone reports to simplify sharing with your co-workers.
Simplify the report creation process using our specially designed report templates.
Personalize and tailor your report exactly the way you want it.
Learn how to sign-up for shipping, marketing and pricing notifications.