Customer Portal Support Resources

Overview of key highlights and features of the customer portal.

Overview of Shipment Management for manifest customers.

Learn to to create and use intermodal dashboards to manage your shipments.

Learn to navigate the new dashboard.

Customer’s plans for unit train movement which will include, origin, destination, release date/time and number of cars.

Learn to navigate the lineup views (Inbound, Outbound, Shuttle, Train Lineup) and the available actions for each page.

Utility customers enter projected coal demand and Mine customers enter projected coal supply monthly.

Release train action (empty and loaded billing).

How a customer can impore and release cars in the proper sequence.

How third party switchers can release cars and line up the cars in the proper sequence.

Learn how to sign-up for shipping, marketing and pricing notifications.

Clone reports to simplify sharing with your co-workers.

Personalize and tailor your report exactly the way you want it.

Simplify the report creation process using our specially designed report templates.